Stephanie:  my testimonial to Noor Oriental Rugs

“Customer Satisfaction Beyond Expectation”

I grew up surrounded by Persian rugs and have appreciated the beauty and elegance of Persian rugs ever since. Last year I, with my partner's help, was finally able to purchase my own Persian rug- an exquisite solid-silk Iranian rug. Ever since our purchase, it has indeed been a learning process! After only one week our cat threw-up all over our rug. This was the first time I had to research cleaning techniques online. I did my best.  Then our cat threw-up on our rug again!  On top of these accidents, the New England weather and mess took its toll on our beautiful rug eating through a portion of the silk fringe. (We placed our rug in the entry way of our home.) I panicked and knew I needed the hand of an expert. And then I found Mohammad Nooraee.

Mohammad Nooraee has been a god-send. I have spoken at length with Mr. Nooraee and have come to have enormous respect for his talent.  He started learning the art of rug restoration and even weaving a silk rug of his own since he was a boy in Iran! He really cares about each and every rug as a piece of art and heritage, and he cares about his clients. Mr. Nooraee immediately went to work cleaning and repairing our rug.  He expertly replaced the older fringe discovering a major flaw in the original workmanship. He cleaned and inspected our rug himself.  And most importantly for me, he was available to answer all my questions and concerns when I called and emailed.  My partner and I have our rug back looking better than before!  It literally glistens in the sunlight.  

I have heard several "horror" stories of clients' rugs being ruined by unskilled hands. I feel very fortunate to have found Mr. Nooraee on my first try.  I cannot recommend him high enough.  

January-2010

I want to thank Mohammed Noorae at Noor Oriental Rugs for the beautiful rug I recently purchased. I have never owned a real oriental rug before. I bought a gift certificate through the WGBH auction that Noor Oriental Rugs had generously donated to the PBS Station. The expiration date was for December 1^st of last year. I went over to the store and met with Mohammed at the beginning of December. I was overwhelmed at the number of choices and the different criteria that I needed to consider when choosing a rug. Mohammed patiently worked with me and was very generous to let me wait until after the holidays to choose a rug. When I went in with the colors, rug style, and the dimensions of the kind of rug that I would need, he spent a lot of time with me and was very intuitive to my needs. Going through the myriad of choices, he picked out a few rugs out of the large stack of beautiful rugs, giving his recommendations. One of the rugs that he thought would be the best choice and one I liked, is the one I finally chose – it is beautiful and looks wonderful in my room! It fits perfectly in size and colors and quality. Every time I walk in the room, I love it! The pictures do not really do the rug justice. It is perfect for the room. I apologize for my camera!  Thank you!-Priscilla Smith
 

December-2009
Dear Mohammad,

I would like to express my gratitude for the wonderful experience I had over the summer with Mohammad Nooraee of Noor Oriental Rugs. While getting ready to move, I discovered that my two rugs were filled with moths and moth damage. One of the two rugs was a Persian rug, something I inherited from my mother who has recently passed away--thus something very important to me. I was filled with sadness when I contacted Noor's Oriental rugs (found on the internet), convinced that I would need to throw them both away. I spoke with Mohammad, who immediately offered to drive over to my house and assess the condition of my rugs. Within two hours, Mohammad had arrived, carried my rugs down to the sidewalk, unrolled and diagnosed them. Within seconds, he could name the country, village, age, weave and dye of the rugs. I was amazed! He carefully explained the process of cleaning the rugs, preventing the moths from returning (including an in depth discussion about the biology of moths!), and how he and his team carefully restore rugs.  Several weeks later, he invited me to the shop to present the cleaned rugs and discuss restoration. The rugs had never looked so beautiful! We spent an hour drinking tea--he showed me each area of moth damage, what will be needed to restore, and he presented me with a very fair price and flexible plan. He also showed me some of his masterpieces--works in progress. Mohammad is a true artist and a kind person. I have recommended him to my friends and family, both near and far.  

Sincerely,

Kimberly Howe
PhD Candidate, The Fletcher School of Law and Diplomacy
Tufts University

November-2009
Serendipity played a big role in my finding Mohammad Nooraee when I had all but abandoned hope of ever being able to enjoy my dull-gold Bokhara again. Over the course of the twenty-five years since I had bought it while at MIT, it had endured the vicissitudes of multiple moves, a stint in pawn, improper storage conditions, and a long stay under the writing table of a friend who smoked heavily, and it was more grey than gold and very dusty and grimy and probably a haven for moths by the time I was finally able to reclaim it. In that condition, I could not use it and almost despaired of it, a work of art seemingly destroyed by circumstances beyond my control. During a chance walk along Concord Avenue late last summer, I noticed Mr. Nooraee’s gallery and made a note of its name and address, contacted him and was welcomed to the showroom , and soon realized that a solution for the problem rug had presented itself: the knowledge, expert service and highest standard of workmanship and care which have restored my old friend the Bokhara so it looks better than I had ever seen it, even in our early days together.

It transpired that I had had earlier indirect contact with Mr. Nooraee without realizing it. I actually own one of his beautiful rugs, purchased several years ago from an interior design shop where he had consigned it. When I looked carefully, the original Noor tag was still attached to the corner!

It is clear that I would not hesitate to recommend Mr. Nooraee’s company to anyone seeking and appreciating highest quality.

 
Picture Above: "Ms. Catherine Gibbes proud of her cleaned Bokara"

March-2009
My purchasing experience with Mr. Nooraee is the most pleasant one I can recall. My husband and I had spent hours at larger box stores completely overwhelmed by the choices at hand, never given the opportunity to discuss our thoughts at length with a knowledgeable salesman. Mr. Nooraee gave us full audience, asked us a few simple questions, and was able to select a rug we both loved in minutes. His ability to determine our style, even without our ability to articulate it very well, was uncanny. We enjoyed hot tea while discussing the purchase in a relaxed, no-pressure atmosphere. Mr. Nooraee's warm demeaner, depth of knowledge and sincere interest in finding us the right rug made the process surprisingly enjoyable. We would happily purchase from him in the future.

Charlene

April 2009
I was really struck by how my rugs looked after they were cleaned by Noor—although they were very old rugs, they looked brand new.  Thanks to my five-year-old son, the rugs had some nasty stains—food, drink and magic marker stains.  The rugs were not only cleaned, but also moth-proofed and deodorized.  I especially loved how brightly the pink and blue hues stood out in my antique Persian rug and how soft the wool felt.  Apparently one of the rugs, a crème colored rug made of wool and silk, presented a lot of challenges and required a special cleaning technique that took a whole month of labor—the team would inspect the rug every day to make sure that it was not handled too much or too little.  It was definitely worth the investment!   Last but not least, I enjoyed the friendly conversations with Mohammed and hot cups of Persian tea.! 

Leila Prelec